Guest FAQ2023-10-22T11:26:51+00:00

CABIN FAQ

This contains answers to common questions about the cabin- if you still have a question, don’t hesitate to contact us via the text message that welcomed you to the cabin or via the booking platform (airbnb or vrbo) you made your reservation with.

Light Outdoor Firepit2023-10-22T11:40:53+00:00

To light the outdoor firepit on the back deck, follow the instructions here:
1. Remove the back cover plate to access the inside of the firepit
2. Ensure the yellow valve is “in-line” with the pipe to be open
3. Twist the timer to set up to 1 hour of operating time
4. Replace the cover plate
5. On the control panel, depress and turn the knob to the light position (as far counter clockwise as possible while depressed)
6. While pushing in on the large knob, press the electric ignitor button.
7. Adjust flame height to desired level

Please remember to turn the firepit to the off position even if the flame goes out from the time.
No cooking of any kind over the firepit – No Marshmellows, No Hot dogs etc.

Grill2023-06-08T19:49:00+00:00

There is a charcoal, park style grill out front near the parking spaces. You will need to provide your own charcoal. Grilling utensils are provided in the kitchen area.

Bear Safety2023-06-08T19:50:02+00:00

Sweet Home Bearolina is located in the rural mountains near the Great Smoky Mountain National Park. Wildlife, including black bears, frequent the area looking for food. While black bears are typically shy and can be scared away easily by yelling, do not provoke or approach a bear. Be especially mindful of bears with cubs as this can make them more protective and aggressive.

This is a reminder to keep all food inside (including coolers), or in the bear-proof trash bins and all doors of the cabin closed at all times. Also, be sure to lock your car doors- bears are capable of opening the car door when smelling food inside.

Most importantly; DON’T FEED THE BEARS. This increases their boldness and can lead to dangerous situations for you, other people and the bear. It is also illegal and enforced.

Don’t be alarmed or concerned- bears are simply looking for easy snacks and tend to retreat quickly around humans. However, I wanted to reiterate these bear safety measures. 🐻
More information can be found here:

https://www.nps.gov/grsm/learn/nature/black-bears.htm

https://www.nps.gov/subjects/bears/safety.htm

Bathroom & Laundry2023-01-07T21:13:10+00:00

We have provided towels for each guest to use inside the property. If you feel like some are missing, please let us know.

We have provided a hairdryer; please place them back when used.

The laundry room is located on the bottom floor.

DO NOT flush feminine pads, tampons, baby wipes, or flushable wipes down the toilet. This can damage the plumbing and lead to an all-around bad vacation for everyone!

Outdoor Propane Firepit2023-06-08T19:37:24+00:00

To light the firepit, refer here to the instructions.

To keep the firepit working properly, please don’t cook smores or food on it. This will also reduce wildlife attraction to the porch. Thank you!

Lock for Front Door2023-01-07T21:06:35+00:00

You were provided a specific door PIN and instructions via the booking platform as well as via text message before your arrival. Type that code to unlock the front door.

Please lock the doors of the cabin each time you leave (press the lock symbol on the keypad to lock).

In the case of no battery power, there is an emergency backup key. Please text or call us to access it.

Check-Out2023-01-07T21:24:49+00:00

We will send you a message the day prior to check-out with this information.

Check-out time is 10am. We ask that you help make the cleaning streamlined so the next guest can arrive on time:

  • Fill and run the dishwasher
  • Place the electrical equipment back as you found them, including any cords
  • Take the trash to the outside bin, make sure the metal cage is securely closed. If you have trash that won’t fit in the bin, leave it inside the cabin- do not leave trash outside and not in the metal cage.
  • Please place all towels in a pile in the bathroom
  • Turn off TV’s, lights, fireplaces, and lock the house as you leave
  • Take a look around the cabin and make sure you are not leaving behind any personal belongings

If anything minor was broken or a spill occurred, please let us know so we can correct it prior to the next guest’s arrival.

Great Smoky Mountain National Park2023-03-20T18:43:51+00:00

Sweet Home Bearolina is only 6 miles to the back entrance of the Great Smoky Mountain National Park! It is the most visited National Park in the country with over 12 Million visitors per year!

While driving through the park, we recommend the Gypsy Guide app ( https://gypsyguide.com/ ). It is like having a tour guide in your car as you drive! It costs $13, but is well worth it. In addition to pointing out landmarks and overlooks, it includes stories about the pioneers and founders of the park. There are also stories about the wildlife and Cherokee Nation all while you explore the park at your own pace on your own schedule.

If hiking is more your style, the Great Smoky Mountain National Park has some excellent hikes for all abilities. We recommend the app “AllTrails” for great reviews, and up to date details of hikes.

If you are interested in stopping by the ranger station, be sure to ask for the Junior Ranger Badges for the kids. The park headquarters is located at 107 Park Headquarters Rd, Gatlinburg, TN 37738

Indoor Fireplace2023-06-08T19:57:41+00:00

Main floor living room has a gas fireplace. It has a wall mounted timer on the right; it automatically turns on when you start it (after a 20 second delay), to turn it off manually, just dial it back to zero.

Please ensure the fireplace is off when leaving the cabin!

TV Channels2023-06-08T19:57:14+00:00

All of the TV’s are smart TVs that stream live programming through the DirecTV App on each TV. We have the DirecTV Ultimate package with 140+ channels. Please feel free to login to your own streaming services as well, but log out upon departure, and delete if you had to download the app.

To see the full lineup, click here

Hot Tub2023-06-08T19:48:37+00:00

To maintain the highest standards possible, we drain, clean and refill and add chemicals to the hot tub between each guest’s visit.

However, due to possible time lapses since the prior guest or possible unauthorized use of this tub, we cannot warrant the condition of the hot tub. Chemicals are used to maintain and correct Ph balance. USE AT YOUR OWN RISK. The owners and management are not liable for any allergic reactions such as rash, infection, or discoloring of swim attire or damage to jewelry. If in doubt, do not use.

  • Please shower before your use the hot tub. Never use soaps, bubble baths, lotions or oils in the tubs. They may harm the motor and cause bacteria to grow. You will be charged for replacing the filter is soap is found in the hot tub filter.
  • It is best, and usually more fun, to have someone in the hot tub with you. If you are in the spa alone, make sure someone in the cabin is aware that you are in the tub and how long you have been in it.
  • Water attracts children. NEVER allow a child to be in the hot tub unattended. Children under the age of 6 are not allowed in the hot tub for their safety.
  • Do not use the hot tub if you are pregnant or have a medical condition such as heart problems, high or low blood pressure, diabetes, or other health issues.
  • Alcohol and drugs can be dangerous while using a hot tub. Immediately leave the hot tub if you feel uncomfortable or sleepy. Alcohol, drugs, and medication may impair your judgment and you could become unconscious and drown.
  • Do not use the hot tub if you are taking medication that makes you drowsy or affects your circulation.
  • Be aware of the amount of time you have been in the tub. Soaking in the warm water can raise your body temperature to dangerous levels. 15 minutes in water no warmer than 104° is considered safe.
  • Please do not use glass containers in or around the hot tub.
  • Do not use if you have an open wound, cut or infection.
  • No electrical appliances in or close to the hot tub.
  • Do not sit or stand on the hot tub cover. If the lid is damaged during your stay there will be a $400 replacement cost.
Smoking Policy2023-01-04T14:34:51+00:00

We DO NOT allow smoking inside the property as the smell of smoke can remain on the property for weeks. Also, future guests can have allergies, so please be courteous for them as well.

However, if you choose to smoke outside, you must provide your own ashtray/container without leaving any cigarette butts on the property.

If you smoke inside the cabin, there will be a $200-$500 charge depending on the damage. This rule is strongly enforced! Please don’t do it!!

Wi-Fi Login Information2023-06-08T19:51:24+00:00

WiFi Network: Bearolina-Guest

WiFi Password: Bearolina

Or use one of the scannable QR codes at the cabin to log on

Supermarkets & Package Stores2023-06-08T19:48:17+00:00

In Tennessee, supermarkets sell beer & wine, but not liquour

General Store

Mountain Brothers General Store

3707 Wears Valley Rd, Sevierville, TN 37862

Supermarkets

Publix Super Market

2656 Parkway, Pigeon Forge, TN 37863

Liquor Store

Gateway Package Store

1125 Parkway, Gatlinburg, TN 37738

Liquor & Wine of the Smokies

115 N Mountain Trail, Gatlinburg, TN 37738

Grocery Delivery:

Smoky Mountain Grocery

http://www.smokymountaingrocery.com/

Parking2023-03-20T20:28:48+00:00

Parking is provided in front of the cabin on the gravel. It should fit 4-5 vehicles comfortably. Please be mindful of the neighbors who shares the driveway and don’t block access to their cabin.

Emergency Numbers2023-06-08T19:50:43+00:00

In case of emergency, dial 911

Cabin Address: 2969 Redtail Rd, Sevierville, 37862

Nearest Medical Center:

LeConte Medical Center

742 Middle Creek Rd

Sevierville, TN 37862

865-446-7000

Fire Department: 865-436-5112

Police Department: 865-436-5181

High Speed Internet Speed2023-06-08T19:54:13+00:00

We provide high speed internet through a local provider with download speeds tested to 52 Mbs and upload to 10 Mbps. This is fast enough to stream a movie, do a zoom call (needed 3Mbs), stream games (needed 6-8Mbs) or all at the same time! Plenty of speed for everyone in the cabin.

Light Outdoor Firepit2023-10-22T11:40:53+00:00

To light the outdoor firepit on the back deck, follow the instructions here:
1. Remove the back cover plate to access the inside of the firepit
2. Ensure the yellow valve is “in-line” with the pipe to be open
3. Twist the timer to set up to 1 hour of operating time
4. Replace the cover plate
5. On the control panel, depress and turn the knob to the light position (as far counter clockwise as possible while depressed)
6. While pushing in on the large knob, press the electric ignitor button.
7. Adjust flame height to desired level

Please remember to turn the firepit to the off position even if the flame goes out from the time.
No cooking of any kind over the firepit – No Marshmellows, No Hot dogs etc.

Great Smoky Mountain National Park2023-03-20T18:43:51+00:00

Sweet Home Bearolina is only 6 miles to the back entrance of the Great Smoky Mountain National Park! It is the most visited National Park in the country with over 12 Million visitors per year!

While driving through the park, we recommend the Gypsy Guide app ( https://gypsyguide.com/ ). It is like having a tour guide in your car as you drive! It costs $13, but is well worth it. In addition to pointing out landmarks and overlooks, it includes stories about the pioneers and founders of the park. There are also stories about the wildlife and Cherokee Nation all while you explore the park at your own pace on your own schedule.

If hiking is more your style, the Great Smoky Mountain National Park has some excellent hikes for all abilities. We recommend the app “AllTrails” for great reviews, and up to date details of hikes.

If you are interested in stopping by the ranger station, be sure to ask for the Junior Ranger Badges for the kids. The park headquarters is located at 107 Park Headquarters Rd, Gatlinburg, TN 37738

Supermarkets & Package Stores2023-06-08T19:48:17+00:00

In Tennessee, supermarkets sell beer & wine, but not liquour

General Store

Mountain Brothers General Store

3707 Wears Valley Rd, Sevierville, TN 37862

Supermarkets

Publix Super Market

2656 Parkway, Pigeon Forge, TN 37863

Liquor Store

Gateway Package Store

1125 Parkway, Gatlinburg, TN 37738

Liquor & Wine of the Smokies

115 N Mountain Trail, Gatlinburg, TN 37738

Grocery Delivery:

Smoky Mountain Grocery

http://www.smokymountaingrocery.com/

Hot Tub2023-06-08T19:48:37+00:00

To maintain the highest standards possible, we drain, clean and refill and add chemicals to the hot tub between each guest’s visit.

However, due to possible time lapses since the prior guest or possible unauthorized use of this tub, we cannot warrant the condition of the hot tub. Chemicals are used to maintain and correct Ph balance. USE AT YOUR OWN RISK. The owners and management are not liable for any allergic reactions such as rash, infection, or discoloring of swim attire or damage to jewelry. If in doubt, do not use.

  • Please shower before your use the hot tub. Never use soaps, bubble baths, lotions or oils in the tubs. They may harm the motor and cause bacteria to grow. You will be charged for replacing the filter is soap is found in the hot tub filter.
  • It is best, and usually more fun, to have someone in the hot tub with you. If you are in the spa alone, make sure someone in the cabin is aware that you are in the tub and how long you have been in it.
  • Water attracts children. NEVER allow a child to be in the hot tub unattended. Children under the age of 6 are not allowed in the hot tub for their safety.
  • Do not use the hot tub if you are pregnant or have a medical condition such as heart problems, high or low blood pressure, diabetes, or other health issues.
  • Alcohol and drugs can be dangerous while using a hot tub. Immediately leave the hot tub if you feel uncomfortable or sleepy. Alcohol, drugs, and medication may impair your judgment and you could become unconscious and drown.
  • Do not use the hot tub if you are taking medication that makes you drowsy or affects your circulation.
  • Be aware of the amount of time you have been in the tub. Soaking in the warm water can raise your body temperature to dangerous levels. 15 minutes in water no warmer than 104° is considered safe.
  • Please do not use glass containers in or around the hot tub.
  • Do not use if you have an open wound, cut or infection.
  • No electrical appliances in or close to the hot tub.
  • Do not sit or stand on the hot tub cover. If the lid is damaged during your stay there will be a $400 replacement cost.
Check-Out2023-01-07T21:24:49+00:00

We will send you a message the day prior to check-out with this information.

Check-out time is 10am. We ask that you help make the cleaning streamlined so the next guest can arrive on time:

  • Fill and run the dishwasher
  • Place the electrical equipment back as you found them, including any cords
  • Take the trash to the outside bin, make sure the metal cage is securely closed. If you have trash that won’t fit in the bin, leave it inside the cabin- do not leave trash outside and not in the metal cage.
  • Please place all towels in a pile in the bathroom
  • Turn off TV’s, lights, fireplaces, and lock the house as you leave
  • Take a look around the cabin and make sure you are not leaving behind any personal belongings

If anything minor was broken or a spill occurred, please let us know so we can correct it prior to the next guest’s arrival.

Grill2023-06-08T19:49:00+00:00

There is a charcoal, park style grill out front near the parking spaces. You will need to provide your own charcoal. Grilling utensils are provided in the kitchen area.

Outdoor Propane Firepit2023-06-08T19:37:24+00:00

To light the firepit, refer here to the instructions.

To keep the firepit working properly, please don’t cook smores or food on it. This will also reduce wildlife attraction to the porch. Thank you!

Bathroom & Laundry2023-01-07T21:13:10+00:00

We have provided towels for each guest to use inside the property. If you feel like some are missing, please let us know.

We have provided a hairdryer; please place them back when used.

The laundry room is located on the bottom floor.

DO NOT flush feminine pads, tampons, baby wipes, or flushable wipes down the toilet. This can damage the plumbing and lead to an all-around bad vacation for everyone!

Bear Safety2023-06-08T19:50:02+00:00

Sweet Home Bearolina is located in the rural mountains near the Great Smoky Mountain National Park. Wildlife, including black bears, frequent the area looking for food. While black bears are typically shy and can be scared away easily by yelling, do not provoke or approach a bear. Be especially mindful of bears with cubs as this can make them more protective and aggressive.

This is a reminder to keep all food inside (including coolers), or in the bear-proof trash bins and all doors of the cabin closed at all times. Also, be sure to lock your car doors- bears are capable of opening the car door when smelling food inside.

Most importantly; DON’T FEED THE BEARS. This increases their boldness and can lead to dangerous situations for you, other people and the bear. It is also illegal and enforced.

Don’t be alarmed or concerned- bears are simply looking for easy snacks and tend to retreat quickly around humans. However, I wanted to reiterate these bear safety measures. 🐻
More information can be found here:

https://www.nps.gov/grsm/learn/nature/black-bears.htm

https://www.nps.gov/subjects/bears/safety.htm

Lock for Front Door2023-01-07T21:06:35+00:00

You were provided a specific door PIN and instructions via the booking platform as well as via text message before your arrival. Type that code to unlock the front door.

Please lock the doors of the cabin each time you leave (press the lock symbol on the keypad to lock).

In the case of no battery power, there is an emergency backup key. Please text or call us to access it.

Emergency Numbers2023-06-08T19:50:43+00:00

In case of emergency, dial 911

Cabin Address: 2969 Redtail Rd, Sevierville, 37862

Nearest Medical Center:

LeConte Medical Center

742 Middle Creek Rd

Sevierville, TN 37862

865-446-7000

Fire Department: 865-436-5112

Police Department: 865-436-5181

Wi-Fi Login Information2023-06-08T19:51:24+00:00

WiFi Network: Bearolina-Guest

WiFi Password: Bearolina

Or use one of the scannable QR codes at the cabin to log on

High Speed Internet Speed2023-06-08T19:54:13+00:00

We provide high speed internet through a local provider with download speeds tested to 52 Mbs and upload to 10 Mbps. This is fast enough to stream a movie, do a zoom call (needed 3Mbs), stream games (needed 6-8Mbs) or all at the same time! Plenty of speed for everyone in the cabin.

TV Channels2023-06-08T19:57:14+00:00

All of the TV’s are smart TVs that stream live programming through the DirecTV App on each TV. We have the DirecTV Ultimate package with 140+ channels. Please feel free to login to your own streaming services as well, but log out upon departure, and delete if you had to download the app.

To see the full lineup, click here

Parking2023-03-20T20:28:48+00:00

Parking is provided in front of the cabin on the gravel. It should fit 4-5 vehicles comfortably. Please be mindful of the neighbors who shares the driveway and don’t block access to their cabin.

Smoking Policy2023-01-04T14:34:51+00:00

We DO NOT allow smoking inside the property as the smell of smoke can remain on the property for weeks. Also, future guests can have allergies, so please be courteous for them as well.

However, if you choose to smoke outside, you must provide your own ashtray/container without leaving any cigarette butts on the property.

If you smoke inside the cabin, there will be a $200-$500 charge depending on the damage. This rule is strongly enforced! Please don’t do it!!

Indoor Fireplace2023-06-08T19:57:41+00:00

Main floor living room has a gas fireplace. It has a wall mounted timer on the right; it automatically turns on when you start it (after a 20 second delay), to turn it off manually, just dial it back to zero.

Please ensure the fireplace is off when leaving the cabin!

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