FAQ
We are excited to host you! We have tried to answer the most common questions here, but if you have anything else that comes up, please don’t hesitate to reach out via the platform that you booked on.
To receive a full refund, guests must cancel at least 30 days before check-in. They can also get a full refund within 48 hours of booking if the cancellation occurs at least 14 days before check-in. If a guest cancels between 7 and 30 days before check-in, they receive 50% refund off of the total value. There are no refunds for cancellations less than 7 days ahead of arrival.
When you initially book, you will be charged 50% of the total charge, and the last 50% will be charged to the same card a month prior to your arrival date. A hold for the damage deposit (usually $500) is placed on your credit card upon your arrival and released 10 days later.
For the safety of our cabin, and other guests, we do not provide the address until the day prior to your visit. The cabin is close to the intersection of Settler’s View Ln and Redtail Rd for planning purposes: https://goo.gl/maps/E1Mbua9TfsXfR6uP7
The day prior to your arrival, you will be send a personal code for the front door. You do not need to “check-in” – just arrive at the cabin after the check-in time (usually 4pm) and enjoy! To ensure the safety and efficiency of our cleaning team- please do not arrive before the check-in time.
We provide all linens, bath towels, and starter soaps and shampoos for each bathroom. If you have a longer stay, or specific brands you like, please plan to provide those yourselves.
Yes! There is a full size washer dryer for your use. (bring your own detergent)
Sweet Home Bearolina has an ideal location
- 6.1 miles to the back entrance of the Great Smoky Mountain National Park (avoiding Gatlinburg Traffic)
- 14 Miles to the Island in Pigeon Forge (30 min drive)
- 10 Miles to Townsend (20 min drive)
- 17.5 Miles to the National Park Welcome Center (through the park)
- 23 Miles to Rocky Top Sports World (45 min drive)
- 19 Miles to Dollywood (40 min drive)
Sweet Home Bearolina is only 6 miles to the back entrance of the Great Smoky Mountain National Park! It is the most visited National Park in the country with over 12 Million visitors per year!
While driving through the park, we recommend the Gypsy Guide app ( https://gypsyguide.com/ ). It is like having a tour guide in your car as you drive! It costs $13, but is well worth it. In addition to pointing out landmarks and overlooks, it includes stories about the pioneers and founders of the park. There are also stories about the wildlife and Cherokee Nation all while you explore the park at your own pace on your own schedule.
If hiking is more your style, the Great Smoky Mountain National Park has some excellent hikes for all abilities. We recommend the app “AllTrails” for great reviews, and up to date details of hikes.
If you are interested in stopping by the ranger station, be sure to ask for the Junior Ranger Badges for the kids. The park headquarters is located at 107 Park Headquarters Rd, Gatlinburg, TN 37738
In Tennessee, supermarkets sell beer & wine, but not liquour
General Store
Mountain Brothers General Store
3707 Wears Valley Rd, Sevierville, TN 37862
Supermarkets
Publix Super Market
2656 Parkway, Pigeon Forge, TN 37863
Liquor Store
Gateway Package Store
1125 Parkway, Gatlinburg, TN 37738
Liquor & Wine of the Smokies
115 N Mountain Trail, Gatlinburg, TN 37738
Grocery Delivery:
Smoky Mountain Grocery
http://www.smokymountaingrocery.com/
There is a charcoal, park style grill out front near the parking spaces. You will need to provide your own charcoal. Grilling utensils are provided in the kitchen area.
To light the firepit, refer here to the instructions.
To keep the firepit working properly, please don’t cook smores or food on it. This will also reduce wildlife attraction to the porch. Thank you!
We provide high speed internet through a local provider with download speeds tested to 52 Mbs and upload to 10 Mbps. This is fast enough to stream a movie, do a zoom call (needed 3Mbs), stream games (needed 6-8Mbs) or all at the same time! Plenty of speed for everyone in the cabin.
All of the TV’s are smart TVs that stream live programming through the DirecTV App on each TV. We have the DirecTV Ultimate package with 140+ channels. Please feel free to login to your own streaming services as well, but log out upon departure, and delete if you had to download the app.
To see the full lineup, click here
Parking is provided in front of the cabin on the gravel. It should fit 4-5 vehicles comfortably. Please be mindful of the neighbors who shares the driveway and don’t block access to their cabin.
We DO NOT allow smoking inside the property as the smell of smoke can remain on the property for weeks. Also, future guests can have allergies, so please be courteous for them as well.
However, if you choose to smoke outside, you must provide your own ashtray/container without leaving any cigarette butts on the property.
If you smoke inside the cabin, there will be a $200-$500 charge depending on the damage. This rule is strongly enforced! Please don’t do it!!
Main floor living room has a gas fireplace. It has a wall mounted timer on the right; it automatically turns on when you start it (after a 20 second delay), to turn it off manually, just dial it back to zero.
Please ensure the fireplace is off when leaving the cabin!
